CUSTOMER SERVICE
- Shipping Guidelines and Rates
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• CURRENTLY, LUTZ & PATMOS CAN ONLY SHIP ORDERS WITHIN THE UNITED STATES.
• ORDERS WITH SHIPPING DESTINATIONS IN ALASKA OR HAWAII WILL INCUR AN ADDITIONAL SHIPPING CHARGE OF $10 AND CAN ONLY BE SHIPPED VIA 'SECOND DAY'.
• LUTZ & PATMOS WILL APPLY 8.375% SALES TAX ON ORDERS SHIPPED WITHIN THE STATE OF NEW YORK AND 7% SALES TAX ON ORDERS SHIPPED WITHIN THE STATE OF NEW JERSEY.
• FOR YOUR SECURITY, LUTZ & PATMOS IS UNABLE TO SHIP TO POST OFFICE BOXES, HOTELS, FREIGHT FORWARDING SERVICES, OR CARGO SERVICES.
• LUTZ & PATMOS IS UNABLE TO SHIP TO MILITARY APO/FPO ADDRESSES.
• ALL ORDERS RECEIVED AFTER NOON WILL BE PROCESSED THE FOLLOWING BUSINESS DAY.
• ORDERS ARE SHIPPED ON BUSINESS DAYS ONLY, FROM MONDAY–FRIDAY, EXCEPT FOR NATIONAL HOLIDAYS WITHIN THE UNITED STATES.
• PLEASE ALLOW UP TO 48 HOURS FOR PROCESSING AND SHIPPING OF YOUR ORDER. THIS APPLIES TO ALL SHIPPING METHODS, INCLUDING 'EXPEDITED'.
• LUTZ & PATMOS SHIPS ALL ORDERS VIA UPS.
• ALL SHIPMENTS ARE INSURED FOR THE VALUE OF THE MERCHANDISE AND REQUIRE A SIGNATURE FROM THE RECEIVING PARTY.
• IF YOU REFUSE ANY SHIPMENT FROM LUTZ & PATMOS, YOU ARE RESPONSIBLE FOR THE ORIGINAL SHIPPING CHARGES TO YOU AND THE RETURN SHIPPING CHARGES TO LUTZ & PATMOS. THIS AMOUNT WILL BE SUBTRACTED FROM YOUR MERCHANDISE REFUND.
• TRANSIT TIMES DO NOT INCLUDE SATURDAY, SUNDAY OR HOLIDAYS.
• YOU WILL RECEIVE AN EMAIL CONFIRMATION WITH THE TRACKING NUMBER OF YOUR PACKAGE, ONCE YOUR ORDER HAS SHIPPED.
| Order Amount |
Ground / 4-6 days |
Expedited / 2-3 days |
| $0 - $300 |
$10 |
$18 |
| $301 - $800 |
$15 |
$23 |
| $801 - $2000 |
$20 |
$28 |
| $2000 + |
FREE |
$33 |
RECEIVING YOUR ORDER
• PLEASE OPEN THE BOX CAREFULLY WITHOUT THE USE OF SHARP OBJECTS SO AS NOT TO DAMAGE THE CONTENTS.
• PLEASE INSPECT THE CONTENTS CAREFULLY WITHOUT DESTROYING THE ORIGINAL PACKAGING.
• PLEASE BE CAREFUL NOT TO TEAR, STRETCH OR SCUFF THE PRODUCT WHILE TRYING IT ON.
• DO NOT REMOVE ANY HANGTAGS OR LABELS AND KEEP ALL ORIGINAL PACKAGING UNTIL YOU DECIDE TO KEEP THE MERCHANDISE.
- Returns and Exchanges
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QUALITY IS LUTZ & PATMOS' HIGHEST PRIORITY.
IF FOR ANY REASON YOU ARE NOT COMPLETELY SATISFIED WITH YOUR PURCHASE, YOU MAY RETURN OR EXCHANGE YOUR ORDER UNDER THE FOLLOWING CONDITIONS:
• ALL RETURN SHIPMENTS MUST BE POSTMARKED WITHIN 7 DAYS FROM THE TIME YOU RECEIVED YOUR ORDER.
• WE CANNOT ACCEPT ANY ITEM FOR RETURN OR EXCHANGE THAT BEARS ANY INDICATION THAT IT WAS WORN, WASHED OR ALTERED.
• RETURNED ITEMS MUST INCLUDE ALL ORIGINAL TAGS AND PACKAGING, NO EXCEPTIONS.
• LUTZ & PATMOS RESERVES THE RIGHT TO REFUSE RETURNED GOODS.
FULL-PRICE MERCHANDISE
• WE WILL ISSUE A FULL REFUND OR EXCHANGE FOR FULL-PRICE MERCHANDISE.
• REFUNDS WILL BE MADE IN THE FORM OF ORIGINAL PAYMENT.
• ALLOW 14 BUSINESS DAYS TO PROCESS YOUR REQUEST AND TO REFUND YOUR CREDIT CARD. MOST BANKS REQUIRE ADDITIONAL BUSINESS DAYS TO POST THE REFUND TO YOUR ACCOUNT.
• IF THE EXCHANGE IS OF A LESSER VALUE, YOU WILL BE REFUNDED THE DIFFERENCE IN THE FORM OF ORIGINAL PAYMENT.
• EXCHANGES FOR FULL PRICE MERCHANDISE WILL BE SHIPPED FREE OF CHARGE BY UPS GROUND.
SALE MERCHANDISE
• ALL SALE ITEMS ARE SUBJECT TO LIMITED AVAILABILITY AND ARE RETURNABLE FOR STORE CREDIT ONLY.
• IF THE EXCHANGE IS OF A LESSER VALUE, YOU WILL BE REFUNDED THE DIFFERENCE IN THE FORM OF A STORE CREDIT.
• EXCHANGES FOR SALES MERCHANDISE WILL BE SHIPPED BY UPS GROUND FOR A FEE OF $10.
FINAL SALE MERCHANDISE
• SALE MERCHANDISE MARKED 'FINAL SALE' CANNOT BE RETURNED OR EXCHANGED.
GIFT RETURNS
• YOU CAN RETURN AN UNWANTED GIFT FROM LUTZANDPATMOS.COM AND RECEIVE A STORE CREDIT. YOU MAY USE THIS CREDIT TO ORDER AN ITEM OF YOUR CHOICE.
• IF THE GIFT YOU RECEIVED WAS 'FINAL SALE' MERCHANDISE, IT CANNOT BE RETURNED OR EXCHANGED.
• IF THE EXCHANGE IS OF A LESSER VALUE, YOU WILL BE REFUNDED THE DIFFERENCE IN THE FORM OF A STORE CREDIT.
• EXCHANGES FOR GIFT MERCHANDISE WILL BE SHIPPED BY UPS GROUND FOR A FEE OF $10.
HOW TO MAKE A RETURN OR EXCHANGE
• ALL RETURN SHIPMENTS MUST BE POSTMARKED WITHIN 7 DAYS FROM THE TIME YOU RECEIVED YOUR ORDER.
• PLEASE FILL OUT THE 'RETURN & EXCHANGE' FORM INCLUDED IN YOUR ORDER.
• PLEASE MAKE SURE TO INCLUDE THE 'RETURN & EXCHANGE' FORM AND THE RECEIPT IN YOUR RETURN PACKAGE.
• PLEASE SEAL THE PACKAGE PROPERLY AND SECURELY AND REMOVE ANY LABELS FROM THE BOX.
• PLEASE RETURN THE MERCHANDISE TO THE ADDRESS INDICATED IN THE PAPERWORK INCLUDED IN YOUR PACKAGE.
• SEND THE PACKAGE VIA USPS, FEDEX, UPS, OR DHL USING A SHIPPING METHOD THAT REQUIRES RECIPIENT SIGNATURE UPON DELIVERY.
• LUTZ & PATMOS IS NOT RESPONSIBLE FOR ANY RETURN THAT IS LOST, STOLEN OR MISHANDLED DURING TRANSIT. WE RECOMMEND THAT YOU INSURE YOUR PACKAGE FOR THE VALUE OF THE CONTENTS.
- Discount Codes, Store Credits and Sales
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DISCOUNT CODES
• DISCOUNT CODES ARE GOOD FOR FULL-PRICE MERCHANDISE ONLY, AND CANNOT BE USED ON SALE MERCHANDISE.
• TO USE A DISCOUNT CODE, ENTER THE CODE IN THE CODE FIELD DURING CHECKOUT.
• ONLY ONE CODE MAY BE REDEEMED PER ORDER.
• DISCOUNT CODES ARE FOR NEW ORDERS ONLY AND MAY NOT BE RETROACTIVELY APPLIED TO ORDERS THAT HAVE ALREADY BEEN PROCESSED.
STORE CREDIT
• STORE CREDIT ISSUED FROM MAKING A RETURN OR EXCHANGE IS VALID FOR ONE YEAR FROM THE ISSUE DATE.
• FOLLOWING THE EXPIRATION DATE, STORE CREDIT BALANCES ARE AUTOMATICALLY DEACTIVATED.
SALES
• ALL SALES ITEMS ARE SUBJECT TO LIMITED AVAILABILITY AND ARE RETURNABLE FOR STORE CREDIT ONLY.
• SALE MERCHANDISE DISCOUNTED AT 50% OFF AND UP ARE MARKED 'FINAL SALE' AND MAY NOT BE RETURNED.
- Privacy Policy
-
YOUR PERSONAL INFORMATION
• YOUR INFORMATION IS SAFE AND CONFIDENTIAL. WE WILL NOT SHARE IT WITH ANYONE. PERIOD.
WE WILL NOT SELL, TRADE OR OTHERWISE COMPROMISE YOUR PERSONAL INFORMATION WITH ANY THIRD PARTIES.
• ALL DATA COLLECTED FROM THE LUTZ & PATMOS WEB SITE IS USED FOR INTERNAL PURPOSES ONLY.
• LUTZ & PATMOS DOES NOT STORE YOUR CREDIT CARD INFORMATION. ALL INFORMATION IS VERIFIED BY AUTHORIZE.NET AND STORED ON ENCRYPTED SERVERS PROTECTED BY SSL (SECURE SOCKETS LAYER) TECHNOLOGY. A SSL IS A PROTOCOL THAT ENCRYPTS YOUR INFORMATION INTO CODES SO THAT YOUR INFORMATION IS KEPT SECURE WHILE BEING TRANSMITTED VIA THE INTERNET.
• WHEN A CREDIT CARD ORDER IS PLACED WITH LUTZ & PATMOS, THE CUSTOMER'S NAME, BILLING ADDRESS, SHIPPING ADDRESS, TELEPHONE NUMBER AND CREDIT CARD NUMBER AND EXPIRATION DATE ARE GATHERED. THIS IS USED TO VERIFY PAYMENT AUTHORIZATION, PROCESS YOUR ORDER, PERSONALIZE YOUR SHOPPING EXPERIENCE, INFORM YOU OF DELIVERIES AND DELIVER MERCHANDISE TO THE PROPER DESTINATION. LUTZ & PATMOS TAKES NUMEROUS PRECAUTIONS TO PROTECT OUR USERS' INFORMATION BOTH ONLINE AND OFFLINE.
FORGOT YOUR PASSWORD
• SHOULD YOU CREATE AN ACCOUNT AND A PASSWORD AND THEN SUBSEQUENTLY FORGET YOUR PASSWORD, WE WILL EMAIL YOU A NEW PASSWORD.
• WE RECOMMEND YOU RESET YOUR PASSWORD BY LOGGING INTO YOUR ACCOUNT.
OPT-IN AND OPT-OUT PROVISION
• YOU MAY CHOOSE TO RECEIVE OUR PERIODIC NEWSLETTER TO LEARN ABOUT NEW MERCHANDISE, TRENDS, PROMOTIONS, SALES AND DISCOUNTS.
• YOU MAY OPT OUT OF THIS SUBSCRIBER LIST AT ANY TIME FROM THE LUTZ & PATMOS WEBSITE OR ANY PROMOTIONAL EMAIL WE SEND YOU.
VISIT INFORMATION
• LIKE MANY OTHER INTERNET COMPANIES, LUTZ & PATMOS AUTOMATICALLY TRACKS THE USAGE OF OUR WEBSITE. WE PROFILE WEB SITE USAGE BY TRACKING PAGES VIEWED, THE PREVIOUS AND FOLLOWING SITES VISITED, THE BROWSER USED AND THE COMPUTER'S ADDRESS.
• THIS INFORMATION IS EXCLUSIVELY USED TO ANALYZE TRENDS, TRACK USE AND OPTIMIZE SITE ADMINISTRATION.
SHIPPING INFORMATION
•THE SHIPPING INFORMATION RELATED TO AN ORDER (BUT NOT THE PURCHASE INFORMATION) WILL BE SHARED WITH THE SHIPPING COMPANY THAT LUTZ & PATMOS USES FOR ANY GIVEN ORDER.
COMMUNICATIONS
• AS A REGISTERED USER, YOU SHOULD EXPECT TO RECEIVE AN EMAIL WELCOMING YOU TO OUR WEB SITE. AS A PURCHASER, YOU SHOULD EXPECT TO RECEIVE AN EMAIL CONFIRMING YOUR ORDER, AN EMAIL CONFIRMING YOUR SHIPMENT, AN ELECTRONIC RECEIPT AND A PAPER RECEIPT (WHICH ACCOMPANIES YOUR ORDER).
• WE MAY EMPLOY OTHER COMPANIES TO PERFORM FUNCTIONS ON OUR BEHALF. EXAMPLES INCLUDE FILLING ORDERS, DELIVERING PACKAGES, SENDING POSTAL MAIL, AND EMAIL, ANALYZING DATA, PROVIDING MARKETING ASSISTANCE, PROCESSING CREDIT CARD PAYMENTS, CONDUCTING CONSUMER SURVEYS AND PROVIDING CUSTOMER SERVICE. THEY HAVE ACCESS TO PERSONAL INFORMATION NEEDED TO PERFORM THEIR FUNCTIONS, BUT MAY NOT USE IT FOR OTHER PURPOSES.
LINKS
• THE LUTZ & PATMOS WEB SITE MAY HAVE LINKS TO OTHER WEB SITES ON THE INTERNET THAT ARE NOT OWNED OR CONTROLLED BY LUTZ & PATMOS.
• WE ARE NOT RESPONSIBLE FOR THE PRIVACY POLICIES OR THE CONTENT FO THE WEB SITES, NOR DOES THIS MEAN THAT LUTZ & PATMOS ENDORSES THEM IN ANY WAY.
CORRECTING, UPDATING OR DELETING INFORMATION
• IF A USER'S PERSONALLY IDENTIFIABLE INFORMATION (SUCH AS ZIP CODE, PHONE, EMAIL OR POSTAL ADDRESS) CHANGES, OR IF A USER NO LONGER DESIRES OUR SERVICE, WE PROVIDE A WAY TO CORRECT, UPDATE OR DELETE/DEACTIVATE USERS' PERSONALLY IDENTIFIABLE INFORMATION.
• THIS CAN BE DONE UNDER 'MY ACCOUNT'.
DISCLOSURE TO AUTHORITIES
• LUTZ & PATMOS CANNOT GUARANTEE THAT ALL PRIVATE COMMUNICATIONS AND OTHER PERSONALLY IDENTIFIABLE INFORMATION WILL NEVER BE DISCLOSED IN WAYS NOT DESCRIBED IN THIS PRIVACY POLICY.
• WE RESERVE THE RIGHT AND MAY BE FORCED TO DISCLOSE ANY AND ALL INFORMATION TO GOVERNMENT BODIES OR GOVERNMENT OFFICIALS OR THIRD PARTIES UNDER CERTAIN CIRCUMSTANCES OR THIRD PARTIES MAY UNLAWFULLY INTERCEPT OR ACCESS TRANSMISSIONS OR PRIVATE COMMUNICATIONS.
• ACCORDINGLY, YOU AUTHORIZE LUTZ & PATMOS TO DISCLOSE ANY AND ALL INFORMATION ABOUT YOU TO LAW ENFORCEMENT OR OTHER GOVERNMENT OFFICIALS WE, IN OUR SOLE DISCRETION, BELIEVE NECESSARY OR APPROPRIATE, IN CONNECTION WITH AN INVESTIGATION OF FRAUD, INTELLECTUAL PROPERTY INFRINGEMENTS OR OTHER ACTIVITY THAT IS ILLEGAL OR MAY EXPOSE US TO LEGAL LIABILITY.
• FURTHER, YOU AUTHORIZE LUTZ & PATMOS TO DISCLOSE YOUR PASSWORD, NAME, STREET ADDRESS, CITY, STATE, ZIP CODE, COUNTRY, PHONE NUMBER, EMAIL ADDRESS AND COMPANY AS WE, IN OUR SOLE DISCRETION, BELIEVE NECESSARY OR APPROPRIATE IN CONNECTION WITH AN INVESTIGATION OF FRAUD, GRAY MARKET, INTELLECTUAL PROPERTY INFRINGEMENT, PIRACY OR OTHER UNLAWFUL ACTIVITY. SPECIFICALLY, THIS INCLUDES EXCHANGING SUCH INFORMATION WITH OTHER COMPANIES AND ORGANIZATIONS FOR FRAUD PROTECTION AND CREDIT RISK REDUCTION. LUTZ & PATMOS COOPERATES WITH LAW ENFORCEMENT INQUIRIES AND OTHER THIRD PARTIES TO ENFORCE LAWS, INTELLECTUAL PROPERTY AND OTHER RIGHTS.
SOFTWARE
• THIS SITE EMPLOYS SOFTWARE USED TO ENHANCE YOUR ONLINE SHOPPING EXPERIENCE INCLUDING, BUT NOT LIMITED TO, THE FOLLOWING.
• COOKIES ARE SMALL PIECES OF INFORMATION SENT FROM A WEB SERVER TO YOUR COMPUTER. THESE ALLOW US TO PERSONALIZE, CUSTOMIZE AND QUICKLY PROCESS AND COMPLETE YOUR SHOPPING EXPERIENCE WITHOUT HAVING TO CONTINUALLY REQUEST THE SAME BASIC INFORMATION FROM YOU.
• COOKIES ARE NOT USED TO STORE ANY PERSONAL INFORMATION SUCH AS NAME, ADDRESS OR PAYMENT INFORMATION. IF YOU DO NOT ACCEPT OR REMOVE COOKIES, YOU WILL NOT BE ABLE TO COMPLETE A SEARCH OR MAKE A PURCHASE ON OUR SITE.
• THIS SITE MAKES EXTENSIVE USE OF AJAX/JAVASCRIPT. IF YOU ARE ENCOUNTERING DIFFICULTIES ON OUR SITE, PLEASE ENSURE YOU HAVE JAVASCRIPT ENABLED IN YOUR BROWSER
CHANGES TO THE SITE
• IF AT ANY POINT, WE DECIDE TO USE PERSONALLY IDENTIFIABLE INFORMATION IN A MANNER DIFFERENT FROM THAT STATED AT THE TIME IT WAS COLLECTED, WE WILL NOTIFY USERS OF THIS BY EMAIL. USERS WILL HAVE A CHOICE AS TO WHETHER OR NOT WE USE THEIR INFORMATION IN THIS DIFFERENT MANNER.
• HOWEVER, IF YOU HAVE DELETED/DEACTIVATED YOUR ACCOUNT YOU WILL NOT BE CONTACTED, NOR WILL YOUR PERSONAL INFORMATION BE USED IN THIS DIFFERENT MANNER. WE WILL USE INFORMATION IN ACCORDANCE WITH THE PRIVACY POLICY UNDER WHICH IT WAS COLLECTED.
YOUR CONSENT
• BY VISITING LUTZ & PATMOS, YOU ARE ACCEPTING AND CONSENTING TO THE PRACTICES DESCRIBED IN THIS PRIVACY POLICY AND THE TERMS AND CONDITIONS.
- Terms and Conditions
-
CONSENT
• LUTZ & PATMOS' WEBSITE AND RELATED SERVICES ARE MADE AVAILABLE TO YOU PURSUANT TO THE FOLLOWING TERMS AND CONDITIONS AND ANY OTHER RULES POSTED ON OUR SITE (COLLECTIVELY, THE 'TERMS AND CONDITIONS').
• BY VISITING LUTZ & PATMOS, YOU ARE ACCEPTING AND CONSENTING TO THE PRACTICES DESCRIBED IN THE TERMS AND CONDITIONS.
• WE MAY MODIFY THE TERMS AND CONDITIONS FROM TIME TO TIME AND YOUR CONTINUED USE OF THIS SITE FOLLOWING SUCH CHANGE SHALL SIGNIFY YOUR AGREEMENT TO BE BOUND BY THE MODIFIED TERMS AND CONDITIONS.
AGREEING TO THE TERMS
• FOR THOSE PERSONS WISHING TO USE OUR SERVICES, THEY MUST READ AND AGREE TO BE BOUND BY OUR POLICIES RELATING TO THOSE SERVICES. IN PARTICULAR, WE DRAW YOUR ATTENTION TO OUR POLICIES RELATING TO THE TERMS OF PURCHASE AND OUR PRIVACY POLICY.
• IF YOU ARE UNDER 18, YOU MUST LET YOUR PARENT OR GUARDIAN KNOW ABOUT LUTZ & PATMOS' PRIVACY POLICY BEFORE YOU USE THIS SITE OR ANY OF THIS SITE'S SERVICES.
• PLEASE READ THE TERMS AND CONDITIONS AND CHECK BACK OFTEN. IF YOU DO NOT AGREE TO ANY CHANGE TO THE TERMS AND CONDITIONS, THEN YOU MUST IMMEDIATELY STOP USING THIS SITE.
CHILDREN
• ALTHOUGH WE OFFER FOR SALE ON THIS SITE MERCHANDISE THAT MAY BE SUITABLE FOR USE BY CHILDREN, THIS SITE DOES NOT OTHERWISE CATER TO CHILDREN IN ANY WAY.
• THESE TERMS AND CONDITIONS DO NOT PERMIT THE USE OF THIS SITE BY, OR THE SALE OF MERCHANDISE OR SERVICES TO, PERSONS UNDER 18 YEARS OF AGE, NOR DO THESE TERMS AND CONDITIONS CONTEMPLATE THE COLLECTION OF INFORMATION FROM, OR RELATING TO, PERSONS UNDER 18 YEARS OF AGE.
YOUR INFORMATION
• TO USE SOME OF THE SERVICES OR FEATURES MADE AVAILABLE TO YOU ON THIS SITE, YOU MAY NEED TO CREATE AN ACCOUNT. WE MAY CHANGE REGISTRATION REQUIREMENTS FROM TIME TO TIME.
• WHEN YOU USE OUR SITE WITH OR WITHOUT CREATING AN ACCOUNT, YOU ARE REQUIRED TO PROVIDE INFORMATION ABOUT YOURSELF THAT IS TRUE, ACCURATE, CURRENT AND COMPLETE IN ALL RESPECTS. SHOULD ANY OF YOUR INFORMATION CHANGE, PLEASE NOTIFY US IMMEDIATELY AT CUSTOMERSERVICE@LUTZ & PATMOS.
ELIGIBILITY TO PURCHASE
• THE PURCHASE OF MERCHANDISE THROUGH LUTZ & PATMOS IS STRICTLY LIMITED TO PARTIES WHO CAN LAWFULLY ENTER INTO AND FORM CONTRACTS ON THE SITE IN ACCORDANCE WITH THE LAWS OF THE STATE OF NEW YORK.
• IN ORDER TO MAKE PURCHASES THROUGH THE SITE, YOU WILL BE REQUESTED TO PROVIDE YOUR PERSONAL DETAILS. IN PARTICULAR, CUSTOMERS MUST PROVIDE THEIR REAL NAME, PHONE NUMBER, E-MAIL ADDRESS AND OTHER REQUESTED INFORMATION AS INDICATED. FURTHERMORE, WHEN ORDERING ITEMS, YOU WILL BE REQUIRED TO PROVIDE PAYMENT DETAILS AND YOU REPRESENT AND WARRANT THAT THE PAYMENT DETAILS YOU PROVIDE ON ORDERING ARE BOTH VALID AND CORRECT AND YOU CONFIRM THAT YOU ARE THE PERSON REFERRED TO IN THE BILLING INFORMATION PROVIDED.
• THE SITE IS AVAILABLE ONLY TO INDIVIDUALS AND OTHERS WHO MEET THE LUTZ & PATMOS TERMS OF ELIGIBILITY, WHO HAVE BEEN ISSUED A VALID CREDIT CARD ACCEPTABLE TO LUTZ & PATMOS, WHOSE APPLICATIONS ARE ACCEPTABLE TO LUTZ & PATMOS AND WHO HAVE AUTHORIZED LUTZ & PATMOS TO PROCESS A CHARGE OR CHARGES ON THEIR CREDIT CARD IN THE AMOUNT OF THE TOTAL PURCHASE PRICE FOR THE MERCHANDISE WHICH THEY PURCHASE.
• PURCHASES MADE ON THE SITE ARE FOR THE PERSONAL OR GIFT USE OF THE BUYER ONLY AND ARE NOT TO BE USED FOR RE-SALE, COMMERCIAL PURPOSES OR ANY OTHER COMMERCIAL BENEFIT.
• LUTZ & PATMOS RESERVES THE RIGHT TO RESTRICT MULTIPLE QUANTITIES OF AN ITEM BEING SHIPPED TO ANY ONE CUSTOMER OR POSTAL ADDRESS.
• MOREOVER, BY MAKING AN OFFER TO PURCHASE MERCHANDISE, YOU EXPRESSLY AUTHORIZE US TO PERFORM CREDIT CHECKS AND, WHERE LUTZ & PATMOS FEELS NECESSARY, TO TRANSMIT OR TO OBTAIN INFORMATION (INCLUDING ANY UPDATED INFORMATION) ABOUT YOU TO OR FROM THIRD PARTIES FROM TIME TO TIME, INCLUDING BUT NOT LIMITED TO YOUR CREDIT-CARD NUMBER OR CREDIT REPORTS (INCLUDING CREDIT REPORTS FOR YOUR SPOUSE IF YOU RESIDE IN A COMMUNITY PROPERTY JURISDICTION), TO AUTHENTICATE YOUR IDENTITY, TO VALIDATE YOUR CREDIT CARD, TO OBTAIN AN INITIAL CREDIT CARD AUTHORIZATION AND TO AUTHORIZE INDIVIDUAL PURCHASE TRANSACTIONS.
ACCEPTANCE OF YOUR ORDER
• ONCE YOU HAVE MADE YOUR CHOICE AND YOUR ORDER HAS BEEN PLACED, YOU WILL RECEIVE AN EMAIL ACKNOWLEDGING THE DETAILS OF YOUR ORDER. THIS EMAIL IS NOT AN ACCEPTANCE OF YOUR ORDER.
• UNLESS YOU CANCEL YOUR ORDER, ACCEPTANCE OF YOUR ORDER AND COMPLETION OF THE CONTRACT BETWEEN YOU AND LUTZ & PATMOS WILL BE PERFECTED WHEN WE DISPATCH THE GOODS TO YOU. THE SALE CONTRACT IS THEREFORE CONCLUDED IN NEW YORK CITY, UNITED STATES OF AMERICA, AND THE LANGUAGE OF THE CONTRACT IS ENGLISH.
• WE RESERVE THE RIGHT NOT TO ACCEPT YOUR ORDER IN THE EVENT, FOR EXAMPLE, THAT WE ARE UNABLE TO OBTAIN AUTHORIZATION FOR PAYMENT, THAT SHIPPING RESTRICTIONS APPLY TO A PARTICULAR ITEM, THAT THE ITEM ORDERED IS OUT OF STOCK OR DOES NOT SATISFY OUR QUALITY CONTROL STANDARDS AND IS WITHDRAWN, OR THAT YOU DO NOT MEET THE ELIGIBILITY CRITERIA SET-OUT ABOVE.
• FURTHERMORE, WE MAY REFUSE TO PROCESS A TRANSACTION FOR ANY REASON OR REFUSE SERVICE TO ANYONE AT ANY TIME AT OUR SOLE DISCRETION. WE WILL NOT BE LIABLE TO YOU OR ANY THIRD PARTY BY REASON OF OUR WITHDRAWING ANY MERCHANDISE FROM THE SITE WHETHER OR NOT THAT MERCHANDISE HAS BEEN SOLD; REMOVING, SCREENING OR EDITING ANY MATERIALS OR CONTENT ON THE SITE; REFUSING TO PROCESS A TRANSACTION OR UNWINDING OR SUSPENDING ANY TRANSACTION AFTER PROCESSING HAS BEGUN.
PAYMENT
• PAYMENT CAN BE MADE BY VISA, MASTERCARD AND AMERICAN EXPRESS. PAYMENT WILL BE DEBITED AND CLEARED FROM YOUR ACCOUNT UPON RECEIPT OF YOUR ORDER BY LUTZ & PATMOS.
• YOU CONFIRM THAT THE CREDIT CARD THAT IS BEING USED IS YOURS. ALL CREDIT CARD HOLDERS ARE SUBJECT TO VALIDATION CHECKS AND AUTHORIZATION BY THE CARD ISSUER.
IF THE ISSUER OF YOUR PAYMENT CARD REFUSES TO AUTHORIZE PAYMENT TO LUTZ & PATMOS, WE WILL NOT BE LIABLE FOR ANY DELAY OR NON-DELIVERY.
• WE TAKE ALL REASONABLE CARE TO MAKE OUR SITE AS SECURE AS WE CAN MAKE IT.
LUTZ & PATMOS DOES NOT STORE YOUR CREDIT CARD INFORMATION. ALL INFORMATION IS VERIFIED BY AUTHORIZE.NET AND STORED ON ENCRYPTED SERVERS PROTECTED BY SSL (SECURE SOCKETS LAYER) TECHNOLOGY.
• LUTZ & PATMOS' CHECKOUT PROCESS REQUIRES THE CVV2 NUMBER AS AN ADDITIONAL PRECAUTION AGAINST FRAUD AND IDENTITY THEFT.
VISA OR MASTERCARD: THIS NUMBER APPEARS AS A THREE-DIGIT CODE ON THE BACK OF YOUR CARD, AFTER YOUR CARD NUMBER.
AMEX: THIS NUMBER APPEARS AS A FOUR-DIGIT CODE PRINTED ON THE FACE OF YOUR AMERICAN EXPRESS.
• FURTHERMORE, WE WILL TAKE ALL REASONABLE CARE, IN SO FAR AS IT IS IN OUR POWER TO DO SO, TO KEEP THE DETAILS OF YOUR ORDER AND PAYMENT SECURE, BUT IN THE ABSENCE OF NEGLIGENCE ON OUR PART WE CANNOT BE HELD LIABLE FOR ANY LOSS YOU MAY SUFFER IF A THIRD PARTY PROCURES UNAUTHORIZED ACCESS TO ANY DATA YOU PROVIDE WHEN ACCESSING OR ORDERING FROM THE SITE.
INTELLECTUAL PROPERTY RIGHTS
• YOU ACKNOWLEDGE AND AGREE THAT ALL COPYRIGHT, DESIGNS, TRADEMARKS AND ALL OTHER INTELLECTUAL PROPERTY AND MATERIAL RIGHTS RELATING TO THE CONTENT AS HEREIN DESCRIBED, INCLUDING LUTZ & PATMOS SOFTWARE AND ALL HTML AND OTHER CODE CONTAINED IN THIS SITE, SHALL REMAIN AT ALL TIMES VESTED IN LUTZ & PATMOS AND/OR ARE THE PROPERTY OF THEIR RESPECTIVE OWNERS.
• ALL SUCH CONTENT, INCLUDING THIRD PARTY TRADEMARKS, DESIGNS AND RELATED INTELLECTUAL PROPERTY RIGHTS MENTIONED OR DISPLAYED ON THIS SITE ARE PROTECTED BY NATIONAL INTELLECTUAL PROPERTY AND OTHER LAWS AND INTERNATIONAL TREATY PROVISIONS.
• YOU ARE PERMITTED TO USE THE CONTENT ONLY AS EXPRESSLY AUTHORIZED BY LUTZ & PATMOS AND/OR ITS THIRD PARTY LICENSORS. ANY REPRODUCTION OR REDISTRIBUTION OF THE ABOVE LISTED CONTENT IS PROHIBITED AND MAY RESULT IN CIVIL AND CRIMINAL PENALTIES.
• VIOLATORS WILL BE PROSECUTED TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW. WITHOUT LIMITING THE FOREGOING, COPYING AND USE OF THE ABOVE LISTED MATERIALS TO ANY OTHER SERVER, LOCATION OR SUPPORT FOR PUBLICATION, REPRODUCTION OR DISTRIBUTION IS EXPRESSLY PROHIBITED.
CONTENT
• IN ADDITION TO THE INTELLECTUAL PROPERTY RIGHTS MENTIONED ABOVE, CONTENT IS DEFINED AS ANY GRAPHICS, PHOTOGRAPHS, INCLUDING ALL IMAGE RIGHTS, SOUNDS, MUSIC, VIDEO, AUDIO OR TEXT ON THIS SITE.
• LUTZ & PATMOS TRIES TO ENSURE THAT THE INFORMATION ON THIS SITE IS ACCURATE AND COMPLETE. LUTZ & PATMOS DOES NOT WARRANT OR REPRESENT THAT LUTZ & PATMOS' CONTENT IS ACCURATE, ERROR-FREE OR RELIABLE OR THAT YOUR USE OF LUTZ & PATMOS' CONTENT WILL NOT INFRINGE RIGHTS OF THIRD PARTIES.
• YOUR USE OF THE WEB SITE IS AT YOUR RISK. LUTZ & PATMOS DOES NOT WARRANT THAT THE FUNCTIONAL ASPECTS OF THE WEB SITE OR LUTZ & PATMOS' CONTENT WILL BE ERROR FREE OR THAT THIS WEB SITE, LUTZ & PATMOS CONTENT OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
• IF YOUR USE OF THIS WEB SITE, OR LUTZ & PATMOS' CONTENT RESULTS IN THE NEED FOR SERVICING OR REPLACING PROPERTY, MATERIAL, EQUIPMENT OR DATA, LUTZ & PATMOS IS NOT RESPONSIBLE FOR THOSE COSTS. WITHOUT LIMITING THE FOREGOING, EVERYTHING ON THE WEB SITE IS PROVIDED TO YOU "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, REASONABLE CARE AND SKILL, OR NON-INFRINGEMENT.
• LUTZ & PATMOS AND ITS SUPPLIERS MAKE NO WARRANTIES ABOUT LUTZ & PATMOS CONTENT, SOFTWARE TEXT, DOWNLOADS, GRAPHICS, AND LINKS, OR ABOUT RESULTS TO BE OBTAINED FROM USING THE WEB SITE. YOU BEAR THE ENTIRE RISK OF THE COMPLETENESS, ACCURACY OR USEFULNESS OF ANY CONTENT FOUND ON THIS SITE. LUTZ & PATMOS RESERVES THE RIGHT TO WITHDRAW, TEMPORARILY OR PERMANENTLY, ANY CONTENT FROM THIS SITE AT ANY TIME AND FOR ANY REASON. REMOVAL MAY BE IMMEDIATE AND WITHOUT NOTICE. YOU CONFIRM THAT LUTZ & PATMOS IS NOT LIABLE TO YOU OR ANY THIRD PARTY FOR ANY SUCH WITHDRAWAL.
NO COMMERCIAL USE
• THIS SITE IS FOR YOUR PERSONAL, NON-COMMERCIAL USE ONLY. YOU MAY NOT MODIFY, COPY, DISTRIBUTE, TRANSMIT, DISPLAY, PERFORM, REPRODUCE, PUBLISH, LICENSE, COMMERCIALLY EXPLOIT, CREATE DERIVATIVE WORKS FROM, TRANSFER, OR SELL ANY CONTENT, SOFTWARE, PRODUCTS, OR SERVICES CONTAINED WITHIN THIS SITE.
• YOU MAY NOT USE THIS SITE, OR ANY OF ITS CONTENT, TO FURTHER ANY COMMERCIAL PURPOSE, INCLUDING ANY ADVERTISING OR ADVERTISING REVENUE GENERATION ACTIVITY ON YOUR OWN SITE.
YOUR ACTIVITY
• YOU USE THIS SITE AT YOUR SOLE RISK. YOU AGREE THAT YOU WILL BE PERSONALLY RESPONSIBLE FOR YOUR USE OF THIS SITE AND FOR ALL OF YOUR COMMUNICATION AND ACTIVITY ON THIS SITE.
• WE RESERVE THE RIGHT TO DENY YOU ACCESS TO THIS SITE, OR ANY PART OF THIS SITE, AT ANY TIME WITHOUT NOTICE. IF WE DETERMINE, IN OUR SOLE DISCRETION, THAT YOU ENGAGED IN PROHIBITED ACTIVITIES, WERE NOT RESPECTFUL OF OTHER USERS, OR OTHERWISE VIOLATED THE TERMS AND CONDITIONS, WE MAY DENY YOU ACCESS TO THIS SITE ON A TEMPORARY OR PERMANENT BASIS AND ANY DECISION TO DO SO IS FINAL.
THIRD PARTY
• WE MAY INCLUDE HYPERLINKS ON THIS SITE TO OTHER WEBSITES OR RESOURCES OPERATED BY PARTIES OTHER THAN LUTZ & PATMOS, INCLUDING ADVERTISERS.
• LUTZ & PATMOS HAS NOT REVIEWED ALL OF THE SITES LINKED TO ITS WEB SITE AND IS NOT RESPONSIBLE FOR THE CONTENT OR ACCURACY OF ANY OFF-SITE PAGES NOR ARE WE RESPONSIBLE FOR THE AVAILABILITY OF SUCH EXTERNAL WEBSITES OR RESOURCES, AND DO NOT ENDORSE AND ARE NOT RESPONSIBLE OR LIABLE, DIRECTLY OR INDIRECTLY, FOR THE PRIVACY PRACTICES OR THE CONTENT OF SUCH WEBSITES, INCLUDING (WITHOUT LIMITATION) ANY ADVERTISING, PRODUCTS OR OTHER MATERIALS OR SERVICES ON OR AVAILABLE FROM SUCH WEBSITES OR RESOURCES, NOR FOR ANY DAMAGE, LOSS OR OFFENCE CAUSED OR ALLEGED TO BE CAUSED BY, OR IN CONNECTION WITH, THE USE OF OR RELIANCE ON ANY SUCH CONTENT, GOODS OR SERVICES AVAILABLE ON SUCH EXTERNAL WEBSITES OR RESOURCES.
GENERAL
• WHILE LUTZ & PATMOS WILL MAKE REASONABLE EFFORTS TO VERIFY THE ACCURACY OF ANY INFORMATION IT PLACES ON THE SITE, IT MAKES NO WARRANTIES, WHETHER EXPRESS OR IMPLIED IN RELATION TO ITS ACCURACY. THIS SITE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY REPRESENTATION OR ENDORSEMENT MADE AND WE MAKE NO WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, IN RELATION TO THIS SITE, OR ANY TRANSACTION THAT MAY BE CONDUCTED ON OR THROUGH THIS SITE INCLUDING BUT NOT LIMITED TO, IMPLIED WARRANTIES OF NON-INFRINGEMENT, COMPATIBILITY, SECURITY, ACCURACY, CONDITIONS OF COMPLETENESS, OR ANY IMPLIED WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OR TRADE.
• WE MAKE NO WARRANTY THAT THIS SITE WILL MEET YOUR REQUIREMENTS OR WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR BUGS OR REPRESENTS THE FULL FUNCTIONALITY, ACCURACY, RELIABILITY OF THE MATERIALS. WE WILL NOT BE RESPONSIBLE OR LIABLE TO YOU FOR ANY LOSS OF CONTENT OR MATERIAL UPLOADED OR TRANSMITTED THROUGH THIS SITE.
• YOU ACKNOWLEDGE THAT WE CANNOT GUARANTEE AND THEREFORE SHALL NOT BE IN ANY WAY RESPONSIBLE FOR THE SECURITY OR PRIVACY OF THIS SITE AND ANY INFORMATION PROVIDED TO OR TAKEN FROM THIS SITE BY YOU.
• YOU AGREE THAT, EXCEPT FOR DEATH AND PERSONAL INJURY ARISING FROM OUR NEGLIGENCE, WE WILL NOT BE LIABLE IN CONTRACT, TORT (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE), PRE-CONTRACT OR OTHER REPRESENTATIONS (OTHER THAN FRAUDULENT MISREPRESENTATIONS) OR OTHERWISE OUT OF OR IN CONNECTION WITH THIS CONTRACT, FOR ANY ECONOMIC LOSSES (INCLUDING WITHOUT LIMITATION, LOSS OF REVENUES, PROFITS, CONTRACTS, BUSINESS OR ANTICIPATED SAVINGS), ANY LOSS OF GOODWILL OR REPUTATION, OR ANY SPECIAL OR INDIRECT OR CONSEQUENTIAL LOSSES IN ANY CASE WHETHER OR NOT SUCH LOSSES WERE INCURRED BY THAT PARTY ARISING OUT OF OR IN CONNECTION WITH THE PROVISIONS OF ANY MATTER UNDER THE TERMS AND CONDITIONS.
INDEMNIFICATION
• AT OUR REQUEST, YOU AGREE FULLY TO DEFEND, INDEMNIFY AND HOLD HARMLESS LUTZ & PATMOS IMMEDIATELY ON DEMAND, ITS OFFICERS, DIRECTORS, AGENTS, AFFILIATES, LICENSORS, AND SUPPLIERS, FROM AND AGAINST ALL LIABILITIES, CLAIMS, EXPENSES, DAMAGES AND LOSSES, INCLUDING LEGAL FEES, ARISING FROM ANY BREACH OF THE TERMS AND CONDITIONS BY YOU OR ANY OTHER LIABILITIES ARISING OUT OF YOUR USE OF THIS SITE, OR THE USE BY ANY OTHER PERSONS ACCESSING THIS SITE USING YOUR INTERNET ACCOUNT.
• WE RESERVE THE RIGHT, AT OUR OWN EXPENSE, TO ASSUME THE EXCLUSIVE DEFENSE AND CONTROL OF ANY MATTER OTHERWISE SUBJECT TO INDEMNIFICATION BY YOU HEREUNDER.
OUR RELATIONSHIP
• YOU ACKNOWLEDGE AND AGREE THAT NO JOINT VENTURE, PARTNERSHIP, EMPLOYMENT, OR AGENCY RELATIONSHIP EXISTS BETWEEN YOU AND LUTZ & PATMOS AS A RESULT OF THE TERMS AND CONDITIONS OR YOUR USE OF THIS SITE. YOU AGREE THAT YOU MAY NOT AND WILL NOT HOLD YOURSELF OUT AS A REPRESENTATIVE, AGENT, OR EMPLOYEE OF LUTZ & PATMOS, AND WE SHALL NOT BE LIABLE FOR ANY REPRESENTATION, ACT, OR OMISSION ON YOUR PART.
ENTIRE AGREEMENT
• THE TERMS AND CONDITIONS (AS AMENDED FROM TIME TO TIME) CONSTITUTES THE ENTIRE AGREEMENT BETWEEN YOU AND LUTZ & PATMOS REGARDING YOUR USE OF THIS SITE, AND SUPERCEDES ANY OTHER AGREEMENT OR UNDERSTANDING, ARRANGEMENTS, UNDERTAKING OR PROPOSAL, WRITTEN OR ORAL, BETWEEN YOU AND LUTZ & PATMOS IN RELATION TO SUCH MATTERS.
• IN THE EVENT ANY OTHER RULES, CODE OF CONDUCT, OR OTHER MATTER POSTED ON THIS SITE CONFLICTS WITH THE TERMS OF THE TERMS AND CONDITIONS, THE TERMS AND CONDITIONS SHALL GOVERN. NO ORAL EXPLANATION OR ORAL INFORMATION GIVEN BY ANY PARTY SHALL ALTER THE INTERPRETATION OF THE TERMS AND CONDITIONS.
• YOU CONFIRM THAT, IN AGREEING TO ACCEPT THE TERMS AND CONDITIONS, YOU HAVE NOT RELIED ON ANY REPRESENTATION SAVE INSOFAR AS THE SAME HAS EXPRESSLY BEEN MADE A REPRESENTATION IN THE TERMS AND CONDITIONS AND YOU AGREE THAT YOU SHALL HAVE NO REMEDY IN RESPECT OF ANY MISREPRESENTATION WHICH HAS NOT BECOME A TERM OF THE TERMS AND CONDITIONS SAVE THAT YOUR AGREEMENT CONTAINED IN THIS CLAUSE SHALL NOT APPLY IN RESPECT OF ANY FRAUDULENT MISREPRESENTATION WHETHER OR NOT SUCH HAS BECOME A TERM OF THE TERMS AND CONDITIONS.
NO WAIVER
• NO WAIVER BY US SHALL BE CONSTRUED AS A WAIVER OF ANY PROCEEDING OR SUCCEEDING BREACH OF ANY PROVISION.
GOVERNING LAW
• THE TERMS AND CONDITIONS TOGETHER WITH ALL OUR POLICIES AND PROCEDURES ARE GOVERNED BY AND CONSTRUED IN ACCORDANCE WITH THE LAWS OF THE STATE OF NEW YORK APPLICABLE TO CONTRACTS ENTERED INTO AND TO BE FULLY PERFORMED IN THAT STATE, WITHOUT GIVING EFFECT TO CONFLICTS OF LAWS PRINCIPLES AND YOU IRREVOCABLY SUBMIT TO THE EXCLUSIVE JURISDICTION OF THE COURTS OF THE STATE OF NEW YORK.
CUSTOMER SERVICE
• WE WILL MAKE EVERY EFFORT TO MEET YOUR CUSTOMER SERVICE NEEDS MONDAY THROUGH FRIDAY, FROM 10AM TO 5PM EST, EXCEPT HOLIDAYS. YOU AGREE AS SATISFACTORY THAT WE WILL MAKE EVERY EFFORT POSSIBLE TO MEET YOUR CUSTOMER SERVICE NEEDS IN AS TIMELY A MANNER AS POSSIBLE.
• YOU CAN CONTACT US AT CUSTOMERSERVICE@LUTZ & PATMOS
